What this notice covers
opbazar is a gaming site built for adult players in Bangladesh, and this page explains what happens to the information you hand over while you use it. That means the website, the Android app and the live chat desk, from your first registration right through to a withdrawal request.
It does not cover other companies you reach by clicking a link away from opbazar. Their own notices apply there. Read this page before you register so that nothing in it comes as a surprise later, and if one clause matters to you, ask the chat team to point you to it by name.
Details we ask for at sign-up
An opbazar account needs very little to open: a mobile number you actually use, a password, and your date of birth. The date of birth is not marketing data. It is the field that keeps under-18s out, and it has to match the ID you show later if you ever ask for a withdrawal.
Account basics
Your mobile number is your login name on opbazar, so the number and the password together are the whole key to the account. Treat the code in the password-reset SMS the way you treat a bKash PIN. The opbazar support team will never ask you to read it out during a chat.
Payment identity
When money arrives through bKash, Nagad, Rocket, Upay or a bank transfer, we record the sender number or account name, the amount and the operator's transaction reference. That reference is how a ৳450 deposit still finds your opbazar username when the network drops the confirmation message. Money goes back out to the same wallet or bank account it came from.
Play and device records
We log the bets you place, the games you open, the bonuses you claim, your login times and the handset or browser you used. Those logs settle arguments. If a round at Ezugi or CQ9 looks wrong to you, the opbazar support desk can read the record and show what happened rather than guess at it.
How bKash and Nagad payments are recorded
opbazar never sees your wallet PIN and never sees your bank password. The payment page hands you over to the operator, and only the result comes back to us: paid, failed or waiting. Deposits usually confirm in about 3 minutes, and withdrawals land in roughly 34 minutes once approved, though the first one waits for the identity check described below.
One detail is worth knowing before your first cash-out. The account name on your opbazar profile has to match the name on the wallet or bank account. A mismatch is the most common reason a payment sits in review, and the fix is usually one chat message with a photo of the document.
Cookies and what they remember
Cookies keep you signed in, remember whether you chose the app or the browser, and stop a deposit form from submitting twice when a page loads slowly on mobile data. Analytics cookies show us which opbazar pages stall on a 3G connection in Dhaka so we can trim them down. None of them hold your password. Clearing cookies logs you out and leaves the rest of your account untouched.
Sharing with studios and payment partners
A game cannot load without talking to the studio that built it. Ezugi, CQ9, Red Tiger, JDB and Playtech each get a short-lived session token so the title opens inside your browser. They do not receive your phone number, your name or your payment history from opbazar.
Payment operators get what they need to move money and nothing more. Our verification team can open your ID documents, and the chat team can read the transcript of your conversations. Records also go to a regulator or a court when there is a lawful order behind the request. opbazar does not sell personal data and does not rent your number to advertisers.
Identity checks before a withdrawal
A first withdrawal needs one document: a National ID card, a passport or a driving licence. Upload it from the account page and the review is normally finished within 24 hours. It is a one-time step, and it protects you as much as the site does, because a stolen password alone cannot empty an account that has never been verified.
How long records stay on file
Not everything is held for the same stretch of time. A closed opbazar account stops collecting new activity straight away, but payment and identity records stay behind for the period that financial and licensing rules require. The table below shows what is kept, the reason for it, and who inside opbazar can open it.
| Record | Why it is held | Who can open it |
|---|---|---|
| Profile: mobile number, date of birth, password hash | Signing you in and keeping minors out | Support team, compliance team |
| Payment references from bKash, Nagad, Rocket, Upay and bank transfer | Matching a deposit or a payout to your account | Payments team, the wallet operator |
| Bet and round history | Settling a disputed round from the log | Support team, the game studio involved |
| ID documents, reviewed within 24 hours | Confirming identity before a withdrawal | Verification team only |
| Live chat transcripts | Following up on an earlier answer | Support team |
Where a rule sets a fixed retention period, that rule decides; the table describes the purpose, not the exact clock.
Copies, corrections and closing
You can ask what opbazar holds about you, and you can have a wrong name or an old number corrected. You can close the account at any point by asking the chat desk. The profile stops working immediately, and the records listed above stay behind only for as long as the rules demand, then go.
Marketing sits apart from account messages. Say the word in chat and promotional SMS and app notifications stop. Payment notices and security alerts keep arriving, because those concern money you already have with us and a locked account you would want to know about.
Age checks and underage sign-ups
opbazar is for players aged 18 and over. If a review finds that an account belongs to someone younger, the account is closed and any balance is handled under the site terms rather than returned for play. A parent who finds a game app on a shared phone can ask the chat desk to block the number attached to it. 18+ · Play Responsibly.
Keeping the account locked down
Most account losses we see begin with a shared password or a code read aloud to a caller. Use a password you have not used on another site, keep the opbazar app current (the build in circulation is 2.5.18, 58 MB), and log out on phones the family shares. Traffic between your device and opbazar is encrypted in transit, which is the padlock on the login page.
If this notice is rewritten
New payment methods and new game studios mean new lines here. When that happens the wording on this page is replaced and the date at the top changes, and the earlier version stops applying the moment the new one is published. A rewrite never widens what opbazar does with data you gave us beforehand, without telling you about it first.
Where to ask a person, not a page
The 24/7 live chat desk answers privacy questions in Bangla and English, including requests for a copy of your records; there is no queue to book and no form to post. For anything about a deposit or a stalled withdrawal, have the transaction reference ready and the answer usually arrives in the same conversation.
Still deciding whether to join? The opbazar home page shows how the account works, and the registration form is where you open one when you are ready.